In accordance with the IT Rules 2021, Meta-owned WhatsApp revealed its Twelfth User Safety Monthly Report for the month of May 2022 which was published on Friday. The reports contain all the information regarding the 1.9 Million WhatsApp accounts banned in May alone.
The Spokesperson of the Meta-owned WhatsApp said, “Over the years, we have consistently invested in Artificial Intelligence and other state-of-the-art technology, data scientists and experts, and in processes, in order to keep our users safe on our platform.
In accordance with the IT Rules 2021, we’ve published our report for the month of May 2022. This user-safety report contains details of the user complaints received and the corresponding action taken by WhatsApp, as well as WhatsApp’s own preventive actions to combat abuse on our platform.
About the 1.9 Millon account banned reports that WhatsApp received
WhatsApp received almost 149 reports in May which involved grievances from the users as per the report. It also says that they took no action on it. It involved 303 ban appeals out of which only 23 accounts were banned officially. WhatsApp also received 29 other support-related reports and 1 got solved.
Out of 34 product-related reports, the working result was none. Also, 13 safety-related reports weren’t solved at all. Besides, the team acted only on 24 reports out of 528 general reports that WhatsApp received.
How the abuse detection takes place
On account’s lifestyle, abuse detection usually operates at three different stages which involve – messaging, registration, and also in response to negative feedback. WhatsApp receives all this information in the form of blocks and user reports.
To help WhatsApp’s improvement over time, the team of analysts does all the evaluation of edge cases. This team augments these systems and thus helps in improvising the app.
In response to all the information and the reports received by WhatsApp, in May 2022 – 1,910,000 (1.9 Million) accounts were banned. All the respective country’s Grievance officers received all the information regarding the accounts and the reports. In all, the company sent the mail regarding this information to the Indian Grievance officer through the post as well.
However, all the information is available on the website itself. Along with this, you also know how to contact WhatsApp and Grievance Officer in India through the website. Apart from this, to improvise the app, WhatsApp is working on several features for a great user experience.
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